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Poor Support

We are new the Shankar Mahadevan Academy. We have had VERY BAD experience of getting support on any issue. We should be able to have an access, as the students of the academy, to reach Shankar Mahadevan when week after week we have been denied what we have been promised. My daughter has so far taken 4 classes and we have been given the recording of only one! No other class recording field shows up and every day we have to beg support to make it available!